Returns & Exchanges

At Franklin Guitar Works, we want you to be completely satisfied with your gear, which is why we offer a 30-day return window for most items. If your purchase doesn't hit the right note, our team is here to ensure a smooth and professional exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Pack with Care

  Securely repack the instrument or accessory in its original shipping carton with all included documentation, tags, and protective padding to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package through a trackable carrier to our Tennessee warehouse, ensuring the RMA number is clearly marked on the outside.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or store credit to your original payment method within 3-5 business days.